CLOSING GENERAL SESSION / WEDNESDAY / MARCH 18, 2020 / 2:00 PM
Franchising Think Tank
This panel, packed with CEOs and franchisors, will talk about the latest issues of the day and what it takes to succeed in franchising.
Ricky Richardson | CEO | Eggs Up Grill
Ricky Richardson was tapped to lead the breakfast, brunch and lunch concept in July 2018 after private investment firm WJ Partners acquired the brand. Under Ricky’s leadership, the brand has since grown to 35 open locations, seven more set to open before the end of 2019 and 18 locations slated to open in 2020. Ricky has primed Eggs Up Grill for growth with plans underway for the concept to reach the 100-location mark by mid-2022. Ricky has more than 35 years of restaurant industry experience across multi-unit and franchise operations. Prior to joining Eggs Up Grill, Richardson served as U.S. president and chief operating officer of Dallas-based TGI Fridays.
Paul Macaluso | President & CEO | Krystal
Paul Macaluso a 25-year restaurant industry veteran, currently serves as the President and CEO of Krystal. Paul’s background includes experience in operations, franchising, marketing and brand strategy with some of the most prominent brands in the foodservice industry, including Taco Bell, Burger King, Sonic Drive-Ins and Moe’s Southwest Grill. Before joining Krystal in April 2018, Paul’s was President of McAlister’s Deli, where he led the brand to records in new restaurant openings, franchisee new restaurant commitments, systemwide sales and EBITDA. Paul holds a BS/Communication and an MBA from Florida State University.
Peter McLaughlin | Head of Customer Success | PlayerLync
Specializing in innovative learning technologies that enable teams to learn faster and operate more successfully, Peter McLaughlin has helped lead high-growth business for more than 20 years. At companies such as Symantec and Clearwell, he managed Education Services teams, which delivered training courses for thousands of customers. In his current role as head of Customer Success for PlayerLync, he collaborates with customers such as Chipotle, Jack in the Box, and Blaze Pizza to improve their training and performance. He has an MBA from the University of Denver, and a BA from UCLA.