Franchisees Tell All: Are You Listening?

Rolling out anything new – whether it’s adding a new menu item or deploying the latest technology to help streamline operations – is often a challenge in the franchise world.

Franchisees often feel pressured to spend money that they don’t have, and franchisors can become frustrated at what they perceive as a franchisee’s lack of passion for growth.

This session features franchisees who have a successful and mutually beneficial relationship with their franchisors. As franchisees, they will tell attendees what they need and expect from the corporate office in order to be profitable.


Daven Acker | Franchisee | Pizza Inn

Daven Acker has been in the restaurant industry for over 16 years. He now owns four Pizza Inn locations in South Carolina with a fifth set to open this Spring. Starting out in restaurant construction for brands like Long John Silvers, Fatz, Bruster’s Ice cream and Zaxby’s Chicken, Acker developed a passion for the restaurant industry. He was previously a multi-unit operator for Zaxby’s Chicken and now leads a crew of 140 including six team members who have been with Pizza Inn for over 30 years.

Mike Monson | Franchisee | Sub Station II

Mike Monson entered into the restaurant industry over twenty years ago fueled by his love of food and people. After working in and later managing a Sub Station II for 10 years, he decided it was time to for him to branch out on his own. In 2005, he purchased an existing Sub Station II in Northern Kentucky. After successfully increasing revenue and improving operations in the first store, he decided to expand further and recently opened a second location with plans for even more. Mike currently represents fellow franchisees of the brand on an advisory board to help direct, grow, and communicate between the corporate office and franchisees.

Julie North | Franchisee | Chicken Salad Chick

Speaker bio coming soon.


Tim Tang | Director, Enterprise Solutions | Hughes Network Systems

With a background in both engineering and human/organizational studies, Tim Tang has degrees on both sides of his brain. With over 20 years of professional experience in developing enterprise solutions, Tang is keenly interested in the intersection of technology and humanity. As a director at Hughes, Tang studies various enterprise markets (e.g. Restaurant, Retail, and Banking/Finance) to anticipate trends which will enable enterprise customers to fully unlock the business value of technology.

session sponsor