BREAKOUT SESSION / TUESDAY / APRIL 10, 2018 / 4:00 PM
Is Your Culture Making Your Leadership Quit?
This session dissects what a culture and training program entails and offers tips and techniques to create employee loyalty and retention. Specifically, experts will discuss how they upgraded their recruiting, training and onboarding processes by incorporating digital mediums.
Attendees will also learn how to identify and stop sources of monetary, reputational and company culture losses.
PANELISTS
Travis Doster | Sr. Director of Public Relations | Texas Roadhouse
Travis Doster is the Senior Director of Public Relations at Texas Roadhouse, where he has been since 2006. Texas Roadhouse is a full-service chain that opened its doors in 1993. Since then, the company has grown to more than 510 locations in 49 states and 17 international locations in seven foreign countries. Texas Roadhouse was named #1 Full-Service Chain in Sales and Satisfaction by Restaurant Business in 2016. Texas Roadhouse is famous for its hand-cut steaks, fall-off-the-bone ribs, made-from-scratch sides, and fresh-baked bread. Previously, Travis was Vice President at FSA Public Relations.
John Hughes | Brand Ambassador | Jersey Mike’s
John Hughes is brand ambassador for Jersey Mike’s Subs, the nation’s fastest-growing sandwich chain. He is charged with generating excitement, brand awareness and cultural consistency throughout the company through operational and brand training. Affectionately known as “Coach” Hughes, John formerly served as SVP, director of training, responsible for training franchisees, manager and others joining the Jersey Mike’s team. With more than 30 years of making subs and training franchise owners, managers and team members, John is a leader of putting into practice Jersey Mike’s A Sub Above philosophy.
Dennie Laney | VP of Training & People Development | MOOYAH Burgers, Fries & Shakes
Dennie Laney is the Vice President of Training and People Development at MOOYAH Burgers, Fries & Shakes. Dennie is also a John Maxwell certified Coach, Public Speaker, and Leadership Professional. Her passion for customer service, leadership development, personal and professional growth, and active engagement in achieving extraordinary results is what led her to the John Maxwell Team. It is these qualities paired with a rich people culture that drew her to the MOOYAH team. Dennie has spent the past 20 years supporting corporate and operations teams in the training, leadership development, and coaching arenas, speaking to audiences of hundreds of leaders and executives about the value of people.
Larry D. Kruguer | President of International | Wingstop
Larry D. Kruguer joined the company as President of International on June 11, 2015. Prior to joining Wingstop, Larry was at Wendy’s International, where he served as Vice President, International Joint Ventures and Key Markets from October 2014 to June 2015, Vice President, International Business Development and Finance from January 2010 to October 2014 and Vice President, International Marketing from October 2007 to January 2010. Prior to that, he was the President and Managing Partner of Prontowash USA, a global car wash services company, from January 2002 to October 2007. From October 1998 to August 2001, he served as Vice President, Marketing and Strategic Alliances for SportsLine.com, a CBS Sports affiliate. Larry has also held management positions with Alamo-Autonation and American Express. He received an MBA in Business Management from University of Miami School of Business Administration in 1992.
MODERATOR
Peter McLaughlin | Sr. Director, Customer Success | PlayerLync
Specializing in innovative learning technologies that enable teams to learn faster and operate more successfully, Peter McLaughlin has helped lead high-growth business for more than 20 years. At companies such as Symantec and Clearwell, he managed Education Services teams, which delivered training courses for thousands of customers. In his current role as head of Customer Success for PlayerLync, he collaborates with customers such as Chipotle, Jack in the Box, and Blaze Pizza to improve their training and performance. He has an MBA from the University of Denver, and a BA from UCLA.
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