March 24-26, 2024 | Kansas City, MO — Early Bird registration ends Nov. 17. Register Now
AGENDA
MONDAY // MARCH 20, 2023
| Registration
Registration Opens
All attendees, sponsors and speakers must check in at the registration desk and pick up a name badge. Please wear your badge at all times during the Summit.
| Welcome & Opening Remarks
Host:- Cherryh Cansler | VP of Events | Networld Media Group
| Opening Keynote
Catch the Wave! How Strategic Alliances Can Impact a Brand’s Growth Strategy
Buena Onda, celebrity Chef Jose Garces’ Baja inspired taqueria is more then a fast casual franchise, it’s a mindset. In this keynote presentation, industry trailblazers share the brand’s innovative approach to building strategic partnerships and alliances that created the ultimate franchise opportunity in the fast casual marketplace.
Keynote Speakers:- Scott Campanella | Chief Operating Officer | Ideation Hospitality
- Jose Garces | Founder & Chief Culinary Officer | Garces Group
- David Mesa | EVP & Chief Development Officer | Ballard Brands
Moderator:
- Traci Tucker | VP of Customer Success | Schoox
Sponsored by Schoox
Keynote Speaker
Scott Campanella
Chief Operating Officer
Ideation Hospitality
Keynote Speaker
Jose Garces
Founder & Chief Culinary Officer
Garces Group
Keynote Speaker
David Mesa
EVP & Chief Development Officer
Ballard Brands
| Networking
Give-Back Party & Opening Reception
Join us for a Community Give-Back Party, where for one hour we will create care packs (such as hand wipes, toothbrushes, hand sanitizers, water, snacks, tissues and feminine products) for the Lotus House, the largest women’s shelter in the nation that has the capacity to shelter over 500 women and children nightly. They not only provide meals and beds to those in need, but also therapy services, parenting classes, medical and mental healthcare, job readiness training, homework help and so much more.
We’ll then celebrate the opening of the Summit with cocktails, appetizers and live music.
TUESDAY // MARCH 21, 2023
| Registration
Registration & Breakfast
Breakfast is open to all Summit participants. Be sure to check in at the registration desk and pick up your name badge if you haven’t already.
| Breakfast Briefing
Technology as Your Restaurant’s Competitive Edge
How can you meet today’s market challenges like labor shortages and increased food costs with technology? Join Derek Soutiere, from AT&T Business and Britten Divani from GeoTab to discuss how connectivity is key to delivering the technology that can provide a reliable experience for customers and help your employees to be more efficient.
Presenters:- Britten Divani | Partner Account Manager | Geotab
- Taylor Mraz | Vertical Marketing Research Lead | AT&T Business
- Derek Soutiere | Sales Director, Account Management | AT&T Business
Sponsored by AT&T Business
Presenter
Britten Divani
Partner Account Manager
Geotab
Presenter
Taylor Mraz
Vertical Marketing Research Lead
AT&T Business
Presenter
Derek Soutiere
Sales Director, Account Management
AT&T Business
| General Session
Executive Perspectives: Inspiration for Today’s Restaurant Leaders
In this session, you will hear four short, thought-provoking talks that will leave you challenged and inspired.
- How Restaurant Brands Can Help Meet Food Insecurity Needs | Bryce Fluellen
- Workplace Shortage? There’s an Untapped Labor Pool | Blaine Hurst
- Why NFTs, Why Now? | Steve Lieber
- The Digital Dance: Sustaining Digital Innovation | John Laporte
- Bryce Fluellen | Executive Director of Social Equity Franchise Program | Everytable
- Blaine Hurst | Advisor | Delish Sisters / Blaine Hurst Enterprises, LLC
- John Laporte | President | TASK North America
- Steve Lieber | VP Franchise Business Development | BurgerFi
Sponsored by TASK
| Refreshment Break
| Breakout Session
Food Court - The Guest Experience is on Trial
CJ Ramirez of Dog Haus and Sam Stanovich of Big Chicken have been accused of pulling 3 big cons in their restaurants - consistency, convenience, and connection - making the rest of us look bad. Are they guilty? The Honorable Judge Zack Oates of Ovation and the members of the jury (you, the audience) will decide, and learn strategies and tactics for your guest experience along the way.
Presenters:- Zack Oates | Founder & CEO | Ovation
- CJ Ramirez | EVP & Marketing Director | Dog Haus
- Sam Stanovich | SVP of Development & Alliances | Big Chicken
Sponsored by Ovation
| Breakout Session
Design Disruption: Streamlining Your FoH and BoH to Cut Costs
As restaurants battle labor and supply shortages, they are leaning on technology to increase efficiency and cut costs, which often leads to remodeling plans. Speakers in this session talk about their recent redesigns.
Panelists:- Alonso Castañeda | VP of Brand Development & Strategy | Savory Restaurant Fund
- Yianni Kosmides | CEO | Apola Greek Grill
- Mark Mele | Chief Development Officer | Paris Baguette America
- Johnny Tellez | VP of Operations & Training | Focus Brands International
Moderator:
- Robert Taylor | EVP & Managing Director | QikServe
Sponsored by QikServe
| Refreshment Break
| Breakout Session
Automation: What Is It Good For?
When it comes to restaurant automation, the options are endless and can range from something as simple as using point-of-sale technology and analytics to make smarter decisions to deploying higher-tech platforms like burger- or salad-making robots. This session explores customer-facing automation, such as QR codes, cloud-based POS systems, and delivery and takeout options as well as technologies to enhance the back-of-house, such as kitchen displays automated inventory management and robotic kitchens.
Panelists:- Phil Crawford | Chief Technology Officer | CKE Restaurants
- Bennett Maxwell | Founder | Dirty Dough
- Desi Saran | Founder & CEO | Sweetberry
Moderator:
- Jason Valentine | Chief Strategy Officer | Botrista Technology
Sponsored by Botrista Beverages
| Breakout Session
Should International Growth be in Your Future?
While many brands put international expansion on hold over the past couple of years, those same companies are once again beginning to explore global opportunities. Experts in this session will discuss how to know when the time is right to go global and share what they’ve learned as they’ve pushed outside their home turfs.
Panelists:- Laura Rea Dickey | CEO | Dickey’s Barbecue Restaurants
- Blas Escarcega | Director of Franchise Development | Pollo Campero
- Rafik Farouk | Sr. Director of Global Business Development | PF Changs
Moderator:
- Mandy Wolf Detwiler | Managing Editor | Networld Media Group
| Lunch & Learn
Let’s Tok Dining: Why TikTok Is Your Brand’s Secret Ingredient
Presenters:- Ryan Copacia | Team Lead, Dining | TikTok
- Ali Holdridge | Brand Partnerships Manager, Dining | TikTok
Sponsored by TikTok
Presenter
Ryan Copacia
Team Lead, Dining
TikTok
Presenter
Ali Holdridge
Brand Partnerships Manager, Dining
TikTok
| Breakout Session
My Loyalty Don’t Cost a Thing
As food costs rise, most restaurants can’t afford to give discounts to lure customers, but after relying so long on coupons, dollar-offs and freebies, what’s a brand to do? It’s actually simple, according to the experts on this session, who reveal how they’ve created loyalty platforms that incentivize without crushing their bottom lines.
Panelists:- Blake Johnson | VP of Marketing | Craveworthy Brands
- Donna Josephson | CMO | Shipley Do-Nuts
- Mark Kreiner | VP of Marketing | WOWorks
- Stacy Moss | Director of Brand Marketing | Noodles & Company
Moderator:
- Derek Canton | CEO & Founder | Paerpay
Sponsored by Paerpay
| Breakout Session
By Land, Air or Sea? Reducing Last-Mile Delivery Costs
Last-mile delivery is one of the most expensive and challenging parts of providing a solid delivery service, but speakers in this session reveal how they’ve not only cut costs but also found ways to overcome the usual headaches, such as lack of brand control and visibility, being forced to work with multiple fleets and losing customer data. They’ll also discuss the pros and cons of deploying AI-powered platforms and implementing delivery drones.
Panelists:- Sean Kennedy | President & CEO | Cowboy Chicken
- Olga Sagan | Owner | Piroshky Piroshky
- Heidi Stirkkinen | CEO | Kotipizza Group Oy
- Annie Tselikis | Director of Marketing & Franchise Sales | Cousins Maine Lobster
Moderator:
- Prakash Karamchandani | Co-Founder | Balance Pan-Asian Grille
| Refreshment Break
| Breakout Session
Let's Go! Maximizing Profitability and Reducing Costs
It may seem impossible to cut costs and grow, especially when back office development teams are getting leaner, desirable retail locations are harder to find, supply chains are stalling and food costs are soaring, but this panel of cost-conscious experts will share how they've adapted to a volatile market with a little real estate and operations creativity, through the use of technology and a lot of trial and error.
Panelists:- Eric Easton | Chief Financial Officer | Ampex Brands
- Jeff Melnick | President | Boston’s Pizza Restaurant & Sports Bar
- Michael “Schatzy” Schatzberg | Co-Founder & Managing Partner | Branded Hosptiality Ventures
- Marie Tullidge | Senior Development Manager | White Castle
Moderator:
- Taj Adhav | CEO | Leasecake
Sponsored by Leasecake
| Breakout Session
Is Your Franchise Model Still Working?
Regardless of the type of franchise model you use and whether you have one franchise partner or 100, it may be time to reevaluate how you are doing business. This panel discusses the pros and cons of each franchising model -- direct franchising, joint venture and master franchising -- as well as how to choose and use tech platforms to help you button up operations.
Panelists:- Jourdan Daleo | SVP of Franchising & Field Operations | Popeyes Americas
- Cory Hibbard | President | Graze Craze
- Andrew Sternburg | Chief Development Officer, Americas | Gong cha
- André Vener | Partner | Dog Haus
Moderator:
- Alex Myrick | Vice President National Sales | Steritech
Sponsored by Steritech
| Refreshment Break
| General Session
Prove Your Case!
Operators hear pitches all the time about products and services that will grow their business, but where’s the proof? We’ve got it right here.
This session includes four 15-minute presentations, each featuring one vendor and one operator sharing the how, when and ROI behind recent rollouts.
- Eggs Up Grill & Bikky
- Jason's Deli & Upside
- McDonald's & Paradox
- Chatmeter
- Laura Boles | Marketing Director | Eggs Up Grill
- Brandy Butler | VP of Marketing & Communications | Jason's Deli
- David Costa Jr. | Owner & Operator | Costa Enterprises McDonald's
- Ryan Gaylor | VP of the Restaurant Vertical | Upside
- Ryan Hastings | Director of Client Success | Chatmeter
- Abhinav Kapur | Co-Founder & CEO | Bikky
- Tori Lasiter | Director, Client Engagement | Paradox
Sponsored by Bikky, Chatmeter, Paradox, Upside
| Offsite Event
Dinner Party at Ball & Chain
Join us at Ball & Chain in Little Havana, one of Miami’s premiere bar and lounges.
Ball & Chain is a historic Miami live music venue and restaurant dating back to 1935. The restaurant boasts fabulous Cuban fare, and the bar features themed cocktails from renowned mixologists.
We’ll enjoy cocktails, delicious food, a live band and salsa dancing.
This private dinner party is included with your Summit registration at no additional cost. Transportation will be provided. First buses leave at 5:30 for the 15-minute bus ride.
WEDNESDAY // MARCH 22, 2023
| Breakfast and General Session
Brain Exchange
Grab your breakfast and join us for small group discussions about some of the most pressing issues facing restaurant operators today. These informal group discussions allow attendees to learn from one another’s mistakes and successes.
Brain Exchange topics:
- Employee Retention & Recruitment | Sponsored by Payactiv
- Innovating Through Restaurant Virtual Auditing | Sponsored by Auxis
- Middle-of-House Automation | Sponsored by Kitchen Brains
- Mobile Tech + Employees | Sponsored by Workstream
- Successful LTO Marketing Strategies | Sponsored by Vya
- Tech Talk | Sponsored by OfOne
| Refreshment Break
| Breakout Session
Marketing 2.0: How to Reach Gen Z
Millennials taught us that customers wanted personalized experiences, but Gen Z is taking that to a whole new level. In fact, 58% will pay more for products targeted to their personalities, but only if you can get them to order, which might be a problem, considering that they are the generation least interested in dining and ordering out.
According to NPD Group, people between the ages of 18 and 24 ordered from restaurants 218 times on average between February 2021 and February 2022. When Gen Xers were that age, in 2002, they patronized restaurants 284 times apiece in a year. And when Millennials were that age they went to or ordered from restaurants 244 times in the course of a year.
This session will dive into what your brand can do to entice this younger cohort, such as leaning into more personalized messaging and delivering real-time, convenient experiences.
- Jared Galbut | Co-Founder & CEO | Bodega Taqueria y Tequila
- Andrew Glantz | Founder & CEO | GiftAMeal
- Bill Phelps | CEO | Dave's Hot Chicken
- Chris Smith | Co-Founder & CEO | Zunzi’s and Zunzibar
Moderator:
- Alicia DiStefano | VP, Practice Lead | InMarket
Sponsored by InMarket
| Breakout Session
Reimagining the Supply Chain
Supply chain delays can obviously be detrimental to a restaurant’s menu offerings, but restaurants are also facing issues when it comes to non-food related items like replacement parts and new equipment. Also, the higher demand for carry out and delivery has led to shortages on packaging as well. This session will focus on how everyone in the industry from shippers and growers to operators and manufacturers can work together to resolve these disruptions, which lead to higher costs and longer wait times.
Panelists:- Patrick Conlin | President | Wayback Burgers
- Anissa Mandell-Chance | SVP, Supply Chain | Focus Brands
- Julianna Voyles | Director of Operations | Jeremiah's Italian Ice
- Samir Wattar | COO | Layne’s Chicken Fingers
Moderator:
- Cristal Ghitman | Director of Strategic Partnerships | SynergySuite
Sponsored by SynergySuite
| Refreshment Break
| General Session
Why Frontline Technology Is the Key to Labor Optimization
In the labor-pressed restaurant industry, it's imperative to get the most out of every worker, which is where training and technology come in handy. This session features best practices in developing a training strategy, new modes of training that restaurant owners are leveraging and up-and-coming technology trends that are already proving how employers can do more with less.
Panelists:- Ambryn Alam | Head of People | Swingers Golf Club
- Deric Rosenbaum | President | Groucho's Deli
- Julianna Voyles | Director of Operations | Jeremiah's Italian Ice
Moderator:
- Rachael Nemeth | CEO & Founder | Opus Training
Sponsored by Opus
| Lunch & Learn
Harnessing the Power of your Data
Data is everywhere, and can come in many forms and flavors. The most successful franchises realize the importance of data in driving impactful decisions. But leveraging data to drive critical decision making doesn’t need to be as complex as it seems. What if you could get your data to make the best marketing decisions for your locations — automatically, and without you even knowing? Join us asJR Hopwooddiscusses ways to harness your data to automate day-to-day decisions that can maximize unit revenue, loyalty, and efficiency.
- JR Hopwood | Solutions Consultant | Evocalize
Sponsored by Evocalize
Presenter
JR Hopwood
Solutions Consultant
Evocalize
| Breakout Session
Creating the Ultimate Marketing Plan
A solid marketing plan includes more than catchy social media photos, witty slogans, word-of-mouth clout and a well-working loyalty program. Although each is important on its own, they must also work together to connect customers via in-store as well as digital messaging. This session offers tangible ways to not only entice customers to give your brand a try but to also keep them coming back for more.
Panelists:- Laura Sporrer | Senior Marketing Manager | Teriyaki Madness
- Julie Wade | Senior Director of Marketing | Taziki's Mediterranean Café
- Erin Walter | VP of Brand Marketing | Freddy’s Frozen Custard & Steakburgers
Moderator:
- Jason Pierret | Vice President, Business Development | UMI
Sponsored by UMI
| Breakout Session
Uncovering the Secrets to Hiring and Retaining Workers RIGHT Now
With labor shortages still hindering the restaurant industry, what if you could increase application flow as well as your retention rates? This session is packed full of experts who will share how they are able to keep their stores staffed even when labor shortages are at an all-time high. During this session you will learn top reasons employees left in 2022, best practices on how to keep them in 2023 and more insights from exclusive HourWork data from 1,000s of restaurants across the country.
Panelists:- Adenah Bayoh | Founder, Franchisee | Cornbread, IHOP
- Dawn Petite | President | Friendly’s Restaurants
- Mike Speck | CEO & Partner | FUSIAN
- David Walsh | VP of People Services | New England Authentic Eats
Moderator:
- Rahkeem Morris | CEO & Founder | HourWork
Sponsored by HourWork
| Refreshment Break
| General Session
Franchising Think Tank
This panel, packed with CEOs and franchisors, will talk about the latest issues of the day and what it takes to succeed in franchising. This session will definitely be worth staying until the end of the Summit.
Panelists:- Ramon Bourgeois | CEO (Acting) | Tony Roma's
- Betsy Hamm | CEO | Duck Donuts
- Ingo Stork | Co-Founder & CEO | PreciTaste
- Ray Titus | CEO | United Franchise Group
- Charles Watson | CEO | Tropical Smoothie Cafe
Moderator:
- Cherryh Cansler | VP of Events | Networld Media Group
Sponsored by PreciTaste
| Summit adjourns
View 2022 Agenda
