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March 16-18, 2020 | Atlanta — Early Bird registration ends February 14. Sign up today!

BREAKOUT SESSION / TUESDAY / MARCH 17, 2020 / 9:30 AM

Are You Protecting Your Frontline?

Nothing stands between customers and your frontline employees, so staff must be equipped with the proper tools and social skills to handle an ever-increasing demanding consumer.

This session will show you how to teach your employees how to handle customer demands and complaints without feeling abused in the process.

PANELISTS

Dennie Laney | VP of Training & Development | MOOYAH Burgers Fries and Shakes

Dennie Laney has dedicated her career to the restaurant and hospitality industries, serving individuals, teams, and organizations desiring to cultivate an environment of building trusting relationships, where authenticity and humility lay the foundation for outstanding results. Dennie has accomplished this by defining the internal people and performance strategies for both corporate and for operations teams, aligned to achieve bottom line success for performance, profitability and EBITDA achievement. Dennie has worked for iconic brands such as Brinker International, Romano’s Macaroni Grill, and G6 Hospitality LLC (Motel 6 Studio 6). She elevates leadership excellence at all levels, with maximum results-orientation at the forefront.

David McDougall | CEO | Your Pie Franchising, LLC

David McDougall is the Chief Executive Officer of Your Pie Franchising, LLC leading all aspects of the business at both the national and store levels, with an emphasis on revenue growth and profitability. David previously was the President and Chief Executive Officer of Back Yard Burgers, Inc. After joining the company in 2013, he led the successful turnaround of the brand through improved financial performance, franchise relations and return to the brands roots, “great tasting food”. This in turn led to finding a new owner and sale of the company. David’s background includes more than 35 years of food and franchise leadership specializing in operations, development, growth and international business.

MODERATOR

Bradley Voreis | VP of Strategic Marketing | Scorpion

Brad Voreis is Vice President of Strategic Marketing at Scorpion, where he focuses on maximizing clients’ overall web presence by helping them achieve their digital marketing goals. His unique background provides the insights needed to create and implement custom digital marketing solutions and tailored advertising campaigns for a diverse set of franchise systems. Prior to joining Scorpion, he served as the Vice President of Operations for Glass Doctor, a NeighborlyTM company (formerly The Dwyer Group) where he oversaw their North American operations as well as their digital initiatives. Prior to joining Neighborly, Brad was a Glass Doctor Franchisee in the Dallas-Fort Worth Metroplex where he achieved consistent double-digit annual sales growth.

session sponsor