GENERAL SESSION / WEDNESDAY / MARCH 13, 2019 / 9:00 AM
The Brain Exchange breaks attendees into small groups to discuss some of the most pressing issues facing restaurant operators today. These informal group discussions allow attendees to learn from one another’s mistakes and successes.
Brain Exchange Topics:
• Customer experience: Does yours measure up?
• Data analytics: Do you understand your KPIs?
• Franchising: What are the pros and cons of going outside your home market?
• Labor: Where are you losing money?
• Marketing: Are you spending too little or too much?
• Menu trends: What will your customers demand in 2020 and beyond?
• Mobile: Are you providing the right platforms for your customers?
• Self-service: Is it time to get on the bandwagon?