Grinding Your Franchise into Omnichannel Overdrive

Are you ready to embrace the digital mechanics needed to take your customer experience to the next level? In this session, experts tear down the walls between online and in-store, showing you how to force-fit a seamless omnichannel ecosystem that works. We'll dissect the guts of mobile ordering, reveal the secrets of loyalty programs that actually hook customers, and expose how to wrestle AI into submission for crystal-clear customer intent.

Attendees will learn to:

• Engineer a robust, interconnected digital ecosystem that eliminates friction points for customers.
• Extract actionable customer insights from AI to fuel personalized experiences and drive repeat business.
• Master the intricate dance of third-party delivery and in-house operations to maximize efficiency and profitability.