March 11-13, 2025 | Myrtle Beach, SC — Price increases by $150 after December 13. Register Now
Breakout Session / Wednesday / March 12, 2025 / 2:45 PM
Feedback Revolution: Leveraging Modern Tools for Customer Insights
By understanding customers' needs, preferences and satisfaction levels, restaurants can make data-driven decisions to improve your restaurant's operations, enhance customer experiences, and drive business growth. This session will explore the latest trends and technologies in customer feedback collection and analysis, including:
- AI-powered sentiment analysis.
- Text mining and natural language processing: Extracting valuable insights from unstructured data, such as social media comments and open-ended survey responses.
- Customer journey mapping.
- Real-time feedback collection.
- Integrating feedback with other data sources.
PANELIST
Bob Andersen | President | The Great Greek Mediterranean Grill
Bob Andersen is highly regarded as a restaurant industry leader with a successful track record in growing emerging restaurant brands. He has developed a unique and diverse perspective in all aspects of the restaurant business. His experience spans C-level and senior executive positions; to launching a restaurant start-up; to owning, developing, and operating restaurants as a multi-brand franchisee; and serving as an area developer/representative. Brands he has worked with include: Jimboy's Tacos, Sunny Street Cafe, Cowboy Chicken, Twin Peaks, MOOYAH Burgers, Fries & Shakes, and Boston Pizza. At The Great Greek Mediterranean Grill, Bob is helping the brand carve out a niche in the "fine fast casual" space. The concept currently has over 45 locations in 17 states with 280+ units in its development pipeline.
