By understanding customers' needs, preferences and satisfaction levels, restaurants can make data-driven decisions to improve your restaurant's operations, enhance customer experiences, and drive business growth. This session will explore the latest trends and technologies in customer feedback collection and analysis, including:

• AI-powered sentiment analysis.
• Text mining and natural language processing: Extracting valuable insights from unstructured data, such as social media comments and open-ended survey responses.
• Customer journey mapping.
• Real-time feedback collection.
• Integrating feedback with other data sources.