March 11-13, 2025 | Myrtle Beach, SC — Registration is open until March 7. Register Now

Breakout Session / Wednesday / March 12, 2025 / 11:45 AM

Tech-Enabled Talent Acquisition and Retention in Restaurant Franchising

In the highly competitive landscape of restaurant franchising, securing and retaining exceptional talent is no longer a luxury but a necessity. This session will delve into cutting-edge strategies and technologies designed to streamline the recruitment process and foster a culture of employee development.

Attendees will learn about:

  • Applicant tracking systems to streamline the hiring process.
  • Employing social media and online job boards to reach a wider pool of candidates.
  • AI-powered tools for candidate screening and matching.
  • Implementing onboarding programs to ensure new hires are successful.
  • Providing ongoing training and development opportunities to enhance employee skills.
  • Utilizing performance management tools to track employee progress and provide feedback.
  • Analyzing employee engagement metrics to identify areas for improvement.
  • Utilizing predictive analytics to forecast future talent needs.
  • Implementing retention strategies.

PANELISTS

David "Rev" Ciancio | Chief Marketing Officer | Salad House
Rev is a New York City restaurant owner and knows exactly how hard it is to operate and brand a hospitality business. He is a hospitality marketing consultant, customer and technology evangelist at Branded Strategic Hospitality, with more than 20 years experience in B2B digital marketing and business development, specializing in hospitality marketing, content, local SEO, reputation management and demand generation. He helps technology companies, brands and restaurants to acquire and retain more customers. Rev is known as an “expert burger taster,” pens hospitality and marketing tips on his Instagram @revciancio, as well as his LinkedIn Profile and hosts the Restaurant Marketing Podcast. He believes that Pizza is a religion.
Amy Hom | Chief Operating Officer | Barcelona Restaurant Group
Amy Hom brings over 25 years of impactful leadership in the restaurant industry and technology innovation space, Amy is currently the COO at Barcelona Wine Bar. Previously, Amy served as the Chief Operating Officer and Chief People Officer for Bluestone Lane, where she played a pivotal role in shaping operational strategies and fostering a culture of excellence. Before her tenure at Bluestone Lane, she held the position of Executive Vice President of North American Retail and Kitchens at REEF Technology, where she led transformative initiatives to convert static neighborhood spaces into dynamic community hubs, including building a food safety team, training department, and an operational excellence strategy. With a keen eye for operational efficiency and a passion for nurturing talent, Amy has contributed in key leadership positions at prominent restaurant brands. She served as the Vice President of Operations at sweetgreen, providing operational support to over 100 locations.
Kendall Ware | Founding Board Member | Knuckies Hoagies
Kendall Ware is a dynamic leader in the restaurant and franchising industries, bringing over two decades of experience scaling and strengthening some of the nation’s most recognized brands. As a founding board member of Knuckies Hoagies, Kendall plays a key role in shaping the strategic direction and growth of this emerging fast-casual concept. Most recently, Kendall served as Chief Operating Officer of Walk-On's Sports Bistreaux, a high-growth casual dining brand, where he helped refine operational systems and drive national expansion. His leadership journey also includes pivotal roles as President of Cinnabon and CEO of Orange Leaf, where he led brand turnarounds, innovative growth strategies, and operational excellence across thousands of locations. Having operated from both the franchisor and franchisee sides, Kendall brings a unique perspective on the intricacies of restaurant growth, unit-level profitability, and franchise relationships.
MODERATOR

Josh Felix | Director of Solution Design | Axonify
Josh Felix is the Director of Solution Design at Axonify. He is an expert in transforming how companies support their frontline employees worldwide. Drawing on deep expertise in learning, communications, and operations, he is dedicated to reshaping organizational dynamics. Josh advocates a 360º learning methodology—covering knowledge transfer, reinforcement, and assessment—and guides clients in adopting robust learning platforms. Focusing on data-driven insights, he continually refines learning and knowledge metrics, ensuring a dynamic, ever-evolving learning experience. He leverages Axonify's offerings to champion the development of frontline employees in knowledge, communication, and execution. Josh lives with his wife, Victoria, and their children in Peachtree City, GA.
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