March 11-13, 2025 | Myrtle Beach, SC — Price increases by $150 after February 7. Register Now

Breakout Session / Wednesday / March 12, 2025 / 2:45 PM

How to Build Your Tech Roadmap from Start to Deployment

Implementing a new technology is becoming part of a restaurant's standard practice, but a lot can go wrong if you begin before you know where you are going.

In this session, attendees will learn:

  • How to Build Your Roadmap: Practical steps for mapping out a clear path to tech implementation.
  • Who Should Be Involved: Identifying the right stakeholders and teams to shape your roadmap.
  • Implementing & Communicating the Plan: Best practices for a seamless rollout and effective communication with partners.
  • Vendor Selection: Establishing non-negotiables and knowing when it’s time to reassess or change vendors.
  • Decision Ownership: Understanding who owns key decisions and how long decision-making should take.
  • Measuring Success: Knowing when it’s time to reevaluate your strategy to ensure alignment and growth.

PANELISTS

Hailey Coffman | Manager, Training and Special Operations | Everbowl
Amanda Kahalehoe | Chief Operating Officer | Vicious Biscuit
After service in the U.S. Marine Corps, Amanda Kahalehoe integrated the values of adaptability and determination into her professional journey. From Long Island, NY, she melds her disciplined nature with exceptional communication skills and sharp critical thinking. Amanda's career embarked on its trajectory at a New York security firm, where she rose from the position of a data communication specialist to Chief Operating Officer of Business Operations. Throughout her profession, Amanda consistently led the charge in pioneering innovation across sales, operations, accounting, HR, and IT domains. Following her relocation to Charleston, she collaborated with George McLaughlin, becoming a pivotal member of the Vicious Biscuit team and contributing to its growth through the implementation of innovative strategies and practices.
Heath Nielsen | President | HTeaO
Steering the course of operations alongside CEO Justin Howe, Heath Nielsen serves as the President of HTeaO, a position that epitomizes his dedication to orchestrating daily operations and nurturing relationships with HTeaO’s esteemed franchise owners. With a career spanning over 25 dynamic years, Heath has led teams within renowned organizations such as Black Rifle, Starbucks, Sony, Vail Resorts, Gap, and the US Army. Throughout his journey, Heath has been driven by an unwavering commitment to excellence, a deep understanding of market dynamics, and a fervent passion for fostering growth and innovation.
Dylan Roeder | CMO | Swig
MODERATOR

David "Rev" Ciancio | CMO | Salad House / Crazy Pita
Rev is a New York City restaurant owner and knows exactly how hard it is to operate and brand a hospitality business. He is a hospitality marketing consultant, customer and technology evangelist at Branded Strategic Hospitality, with more than 20 years experience in B2B digital marketing and business development, specializing in hospitality marketing, content, local SEO, reputation management and demand generation. He helps technology companies, brands and restaurants to acquire and retain more customers. Rev is known as an “expert burger taster,” pens hospitality and marketing tips on his Instagram @revciancio, as well as his LinkedIn Profile and hosts the Restaurant Marketing Podcast. He believes that Pizza is a religion.
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session sponsor