March 20-22, 2023 | Coral Gables, FL — Registration is open until March 17. Register Now
Breakout Session / Tuesday / March 21, 2023 / 9:30 AM
Food Court - The Guest Experience is on Trial
CJ Ramirez of Dog Haus and Sam Stanovich of Big Chicken have been accused of pulling 3 big cons in their restaurants - consistency, convenience, and connection - making the rest of us look bad. Are they guilty? The Honorable Judge Zack Oates of Ovation and the members of the jury (you, the audience) will decide, and learn strategies and tactics for your guest experience along the way.
Zack Oates | Founder & CEO | Ovation
Zack Oates is an author, husband, father, entrepreneur, and hot tub aficionado (but not in that order, necessarily). He grew up in restaurants before getting into startups. He was voted Top 100 Entrepreneurs, rang the NASDAQ bell, won the world’s biggest business competition, has been to 50 countries, and started 3 companies. He went on over 1,000 dates before he got married and wrote a book, “Dating Never Works…Until it Does.” He currently is Founder and CEO of Ovation, the no. 1 restaurant feedback platform in America, voted Top 50 Most Influential Supplier by Nation’s Restaurant News, and host of “Give an Ovation: A Podcast for Restaurants.”
CJ Ramirez | EVP & Marketing Director | Dog Haus
As EVP of Marketing at Dog Haus, C.J. Ramirez plays a vital role in driving brand innovation and marketing strategy. Since joining the team in 2013, he implemented marketing and branding campaigns that have directly impacted Dog Haus becoming one of the hottest emerging brands in the restaurant industry. Since opening, the brand now boasts more than 50 locations across the country. As an industry veteran, C.J. brings extensive experience in designing branding strategies that build strong corporate identities. Before joining the Dog Haus family, he led teams for prominent brands such as The Kennedy/Marshall Company, Sun Microsystems, Oracle, The Walt Disney Company, Eastman Kodak, Johnson & Johnson Company, and Mattel.
Sam Stanovich | SVP of Development & Alliances | Big Chicken
Samuel Stanovich is part of the leadership team of Big Chicken. Prior to joining Big Chicken, Samuel worked with Firehouse Subs brand as an Area Representative and Franchisee. Samuel’s past experiences include: Director Partner Product Development & Industry Relations, National Restaurant Association, President & CEO of the Heritage Corridor Convention and Visitors Bureau, in addition, he is a 12-year veteran of Marriott International. In 2020 Samuel co-authored the top catering book “Catering Domination” and is co-host of the Takeout, Delivery and Catering podcast. Samuel is an alum Johnson and Wales University and adjunct faculty at the College of DuPage.
Many of the fastest growing and most successful chains in the restaurant industry are embracing innovation throughout their operations. These forward-thinking brands are constantly looking for the next innovation — new technologies, new menu items, new marketing tactics, new training programs, etc. — that will propel them to even greater heights.
At the Restaurant Franchising & Innovation Summit, executives from leading brands will share their success stories of the numerous ways they have innovated to grow their franchises. Attendees will gain insight and inspiration to help them be more progressive in every facet of their businesses.