BREAKOUT SESSION / WEDNESDAY / MARCH 18, 2020 / 11:00 AM
How AI Changes the Customer Experience
Remember the days when self-order kiosks, themselves, were new and exciting? Those days are long gone as today’s models include a variety of upgrades driven by artificial intelligence. Think facial recognition, voice ordering and fingerprint and palm scanners, all of which can be used to not only enhance the customer’s ordering experience but to also manage loyalty programs.
This session will offer an overview of how feasible these technologies are today.
Robert Blackwell | VP, Major & Strategic Accounts | PDQ Signature Systems
For over 20 years, Robert Blackwell has helped restaurant operators in quick service, table service, fast casual, and other F&B segments navigate the IT landscape by taking the approach of a trusted advisor with his clients on selection, and deployment of enterprise IT solutions involving Point of Sale, back office applications, digital transformation, and how best to leverage customer data. PDQ is the vendor of choice for many franchised operations which includes over 2800 Jimmy John’s locations.
Elliot Maras | Editor | Kiosk Marketplace & Food Truck Operator
Elliot Maras is editor of Kiosk Marketplace and Food Truck Operator. He is a former board member of the International Foodservice Editorial Council, a recipient of the Office Refreshment Development Foundation’s Award For Journalism, and a graduate of the National Automatic Merchandising Association’s Executive Development Program at Michigan State University.