BREAKOUT SESSION / WEDNESDAY / MARCH 18, 2020 / 11:00 AM
How AI Changes the Customer Experience
Remember the days when self-order kiosks, themselves, were new and exciting? Those days are long gone as today’s models include a variety of upgrades driven by artificial intelligence. Think facial recognition, voice ordering and fingerprint and palm scanners, all of which can be used to not only enhance the customer’s ordering experience but to also manage loyalty programs.
This session will offer an overview of how feasible these technologies are today.
Robert Blackwell | VP, Major & Strategic Accounts | PDQ Signature Systems
For over 20 years, Robert Blackwell has helped restaurant operators in quick service, table service, fast casual, and other F&B segments navigate the IT landscape by taking the approach of a trusted advisor with his clients on selection, and deployment of enterprise IT solutions involving Point of Sale, back office applications, digital transformation, and how best to leverage customer data. PDQ is the vendor of choice for many franchised operations which includes over 2800 Jimmy John’s locations.
Aaron Noveshen | Founder & President | Starbird & Culinary Edge Ventures
A graduate of UC Berkeley’s Haas School of Business, Aaron Noveshen is an award-winning chef and restaurant entrepreneur. He is the Founder and President of The Culinary Edge, an innovation agency that provides global companies with strategic food, brand and operations solutions. Aaron is also the Founder and President of Starbird, a modern chicken concept that is revolutionizing food and convenience in the QSR/Fast Casual marketplace. As Co-founder of Pacific Catch Restaurants, Aaron served as president for 10 years and currently serves on the board of directors. Most recently Aaron co-founded The Culinary Edge Ventures with the mission to create, incubate, operate and grow restaurant brands.
Todd Speicher | Chief Revenue Officer | NGDATA
Todd Speicher is a digital transformation expert focusing on marketing and customer experience. He has helped organizations transform operating models, customer journeys, and technology ecosystems to support digital business strategy. His experience extends across both consumer and commercial segments. Todd has spent his career at digital agencies and consultancies, most recently for Accenture Interactive supporting client strategy across banking, hospitality, and CPG Industries. He currently serves as the CRO at NGDATA, a technology firm with an AI platform that enables brands to curate and orchestrate 1:1 omni channel experiences that increase revenue growth and deepened brand loyalty.
Elliot Maras | Editor | Kiosk Marketplace & Vending Times
Elliot Maras is editor of Kiosk Marketplace and Vending Times. He is a former board member of the International Foodservice Editorial Council, a recipient of the Office Refreshment Development Foundation’s Award For Journalism, and a graduate of the National Automatic Merchandising Association’s Executive Development Program at Michigan State University.