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BREAKOUT SESSION / FRIDAY / APRIL 1, 2022 / 1:30 PM
Revving Up Your Drive-Thru Experience
The pandemic elevated the importance of a fast, accurate and friendly drive-thru experience and established it as the primary touchpoint for many brands. The key for restaurant operators, however, is to balance their ability to provide an elevated and efficient drive-thru customer experience while maintaining high food quality, continuing to serve dine-in and curbside guests, as well as keeping internal theft in check, given the constraints of today’s QSR labor shortages. This session will explore the variety of processes, platforms and technologies available to help restaurants speed up wait times, increase order accuracy, maximize sales volume, and ultimately delight customers at the drive-thru.
PANELISTS
John Ramsay | Vice President Franchise Sales | Noodles & Company
John Ramsay brings 30 years of experience in Franchising and development with large mature organizations and emerging growth concepts. John has developed over 900 restaurants, covering all fifty states and twelve countries. John is currently Vice President of Franchise Sales for Noodles & Company. Started in 1995, and with over 450 restaurants, Noodles & co. is a leader in Fast Casual restaurants. Noodles is positioned for growth with strengths in off-premise dining, a robust digital platform, and a unique menu. John holds a Bachelor of Architecture degree from Virginia Tech, and is a Certified Franchise Executive with the International Franchise Association.
MODERATOR
Bradley Voreis | VP of Strategic Marketing | Scorpion
Brad Voreis is Vice President of Strategic Marketing at Scorpion, where he focuses on maximizing clients’ overall web presence by helping them achieve their digital marketing goals. His unique background provides the insights needed to create and implement custom digital marketing solutions and tailored advertising campaigns for a diverse set of franchise systems. Prior to joining Scorpion, he served as the Vice President of Operations for Glass Doctor, a NeighborlyTM company (formerly The Dwyer Group) where he oversaw their North American operations as well as their digital initiatives. Prior to joining Neighborly, Brad was a Glass Doctor Franchisee in the Dallas-Fort Worth Metroplex where he achieved consistent double-digit annual sales growth.
