Finding, managing and retaining dedicated employees are some of the biggest challenges that your management team faces, so this session will not only teach attendees how to attract high-performing employees, but how to efficiently train them while keeping them happy enough to inspire long-term employment. Experts will also share their go-to time-saving tips and dissect some of the industry’s latest technologies used to manage staffing issues. Lastly, the panelists will discuss how the government’s latest rulings on employment are affecting their staffing strategies.
Mary Barker is Vice President of Human Resources for Rave Restaurant Group, Inc., she brings over 30 years of human resources and store operations experience to her charge of creating exceptional experiences for both customers and team members. Previous roles include senior human resources roles with Erdos at Home, Fossil and Starbucks Coffee Company.
Kimberly Brastad, Director of Global Curriculum/Training at American Dairy Queen, has over 20 years’ experience in training and education. She has developed learning strategies, training programs, professional service offerings, and a wide range of curricula based on identified learners’ needs within their respective roles and organizations. At Dairy Queen’s Global Franchisee Support Center in Minnesota, Kimberly leads a team responsible for the design, development, and delivery of curricula for the DQ Franchise System. Having recently implemented a new learning management system, she is currently working on long-term, integrated strategies to improve employee satisfaction and success through sustained engagement with training.
Sheri Miksa is the President and CEO of Mazzio’s LLC, Owner/Operator of the Mazzio’s Italian Eatery and Oliveto Italian Bistro brands, a role she has held since January, 2014. Sheri has over 30 years in the restaurant, foodservice and hospitality industries. Previous CEO roles include leading the 150-unit fast-casual Rubio’s Restaurants chain and the 140-unit Robeks Juice brand. At Robeks, the number of restaurants increased by 50 percent during her tenure. She was also CEO of Boneheads Grilled Fish & Piri Chicken and held operations executive roles with AFC Enterprises’ Seattle Coffee Co., Taco Bell and LSG Sky Chefs.
David is responsible for sales and building and maintaining strong relationships with customers by engaging with them at all levels to collect and disseminate customer feedback throughout the company. Prior to becoming CCO, David was the vice president of Business Development and cofounder of HotSchedules, Inc. Through his leadership, HotSchedules repeatedly achieved more than 40 percent annual growth goals and was consistently recognized on the Inc. 5000 and Austin Business Journal’s Fast 50 growth indexes. David’s 17+ years of restaurant operations experience have contributed to HotSchedules’ product development and innovative solutions to improve restaurant operations scheduling efficiencies, labor management and increased employee engagement.