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March 16-18, 2020 | Atlanta — Early Bird registration ends December 13. Sign up today!

BREAKOUT SESSION / WEDNESDAY / MARCH 13, 2019 / 11:00 AM

The Restaurant of the Future: How Next-Gen Technologies Enrich the Guest Experience and Lower the Cost of Innovation

It’s no secret that the most successful restaurants deliver compelling and consistent customer experiences at every possible interaction and at each location. But the cost and effort of extending these experiences across channels and multiple locations can be both costly and overwhelming – especially while ensuring the latest requirements in security and compliance and turning up new locations. Can your current restaurant infrastructure and technology deliver on tomorrow’s customer and organizational needs?

Experts on this session will provide a high-level overview of the benefits of the latest technologies, including delivering robust guest experiences, enhancing security compliance, enriching loyalty programs and simplifying rollouts. They’ll also discuss how to implement them as fully managed solutions to free up CapEx budgets and allow your teams to focus on proactive strategic initiatives.

PANELISTS

Scott Davis | President & CCO | CoreLife Eatery

Scott Davis joined the CoreLife Eatery team in September 2016 to head up menu development and guide strategic brand growth. Scott’s experience during the growth of both Au Bon Pain and Panera Bread make him an invaluable asset to CoreLife Eatery. Scott served as Chief Concept Officer for Panera Bread from the inception of the brand until December 2014, during which time he oversaw menu development, category management, restaurant design, and sustainability efforts. Scott led many key initiatives that drove the long-term success of Panera Bread, as it became a leader in the fast casual segment of the restaurant industry.

Phil Friedman | CEO | Salsarita’s

Phil Friedman is a highly regarded C level executive that has served as the Chairman/CEO of Salsarita’s Fresh Cantina since 2011. From 1999 to 2010, Phil was Chairman, Chief Executive Officer and President of McAlister’s Corporation. In 2005 Phil led the successful sale of McAlister’s Corporation to Roark Capital Group, becoming the company’s second largest shareholder. Prior to McAlister’s, Phil served as Chairman of Rosti Restaurants, President of Panda Management Company, Inc., Chief Financial Officer for Service America Corporation, Vice President of Restaurant Planning for Marriott Corporation, Vice President of Planning Chi Chi’s Inc. and as Chief Operating office for Sutton Place Gourmet Markets.

Michael Johnson | Sr. Director of Technical, Voice & Data Services | Papa John’s Pizza

Mike Johnson currently serves as the Sr. Director of Network & Data Center Services at Papa John’s International. Papa John’s has over 5,000 stores located in 45 countries around the world. Mike is currently leading the digital transformation of Papa John’s retail store environment by modernizing 3,200 domestic stores using state of the art SD-WAN & VoIP technology. Prior to Papa John’s, Mike served in a variety of leadership roles in the Telecom industry as well as the Enterprise space. Mike holds both Electrical Engineering and MBA degrees from Texas A&M University.

Scott Stalnaker | Director of IS Operations & Projects | Donatos Pizza

Scott Stalnaker serves as Director of IT Infrastructure for Donatos Pizza, a 55-year-old company with 159 stores in nine states. Scott, who attended The Ohio State University, has spent 24 years at Donatos in various roles. His operations expertise from serving as a General Manager at three stores as well as supervising eight stores as a District Supervisor and receiving Gold Standard recognition are very valuable in his IT position. He joined the home office staff in 2007 as the Operations Development Coordinator and has played key roles in POS design and implementation, website development and new phone system rollout.

MODERATOR

Matthew Douglass | Senior Director of Solutions Engineering | CBTS

Matthew Douglass is Senior Director of Solutions Engineering at CBTS, a Cincinnati Bell company and premier vendor partner of Parallel Technologies, Inc. Matt leads a team of Solution Engineers specifically focused on UCaaS, SD-WAN, & NaaS technologies in the Retail Channel. Matt has been in the Voice and IP Industry for over 30 years with 10 years at CBTS. Matt’s previous roles at CBTS have included Product Management, Enterprise Sales, Sales Engineering and Agent Channel Management. Prior to CBTS Matt founded in 2000 the first independent ADSL Internet Service Provider in Indianapolis which was later purchased by CBTS in 2008.

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